Cookie Policy

Last Updated: 26 January 2026

This Cookie Policy explains how Prime Care Wellness Ltd uses cookies and similar technologies on our website primecleaningservices.co.uk. This policy should be read in conjunction with our Privacy Policy and Terms and Conditions.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, smartphone, or other device when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Cookies typically contain:

• The name of the website that created the cookie
• A unique identifier
• An expiration date
• Information the website wishes to store

When you return to the website, your browser sends these cookies back to the website, allowing it to recognise your device and remember certain information about your previous visits.

2. Why We Use Cookies

Prime Care Wellness Ltd uses cookies for several purposes:

• Essential website functionality: Certain cookies are necessary for our website to function properly and provide basic features.
• Performance and analytics: We use cookies to understand how visitors use our website, which pages are most popular, and where improvements can be made.
• User experience: Cookies help us remember your preferences and provide a more personalised experience.
• Security: Some cookies help protect our website and users from security threats.

3. Types of Cookies We Use

Cookies can be categorised in several ways. Below we explain the different types of cookies that may be used on our website:

3.1 Based on Duration

Session Cookies

Session cookies are temporary cookies that remain on your device only during your browsing session. They are deleted automatically when you close your browser. These cookies are essential for certain website functions such as maintaining your session as you navigate between pages.

Persistent Cookies

Persistent cookies remain on your device for a set period specified in the cookie (which can range from minutes to years) or until you manually delete them. These cookies remember your preferences and actions across multiple browsing sessions.

3.2 Based on Ownership

First-Party Cookies

First-party cookies are set directly by our website (primecleaningservices.co.uk) and can only be read by our website. These cookies enable core website functionality and help us understand how our website is being used.

Third-Party Cookies

Third-party cookies are set by external services we use on our website, such as analytics providers or payment processors. These cookies are controlled by the third party and are subject to their privacy policies.

3.3 Based on Purpose

Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable basic features such as page navigation, access to secure areas, and form submission. The website cannot function properly without these cookies, and they are set by default when you access our website.

Examples of strictly necessary cookies on our website:

• Session management cookies that maintain your browsing session
• Security cookies that authenticate users and prevent fraudulent use
• Load balancing cookies that distribute website traffic efficiently

Legal basis: Strictly necessary cookies are set based on legitimate interests and do not require your explicit consent under UK cookie regulations.

Performance and Analytics Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on pages, and whether users encounter error messages. All information collected is aggregated and anonymous.

Purpose:

• Understand website usage patterns
• Identify popular content and areas for improvement
• Diagnose technical issues
• Optimise website performance and user experience

Examples: We may use analytics services such as Google Analytics or similar tools that employ cookies to track website usage statistics.

Legal basis: These cookies require your consent before being set. You can manage consent through browser settings or our cookie consent mechanism if implemented.

Functionality Cookies

Functionality cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalised features. These cookies can also remember changes you have made to text size, fonts, and other customisable elements.

Purpose:

• Remember your preferences and settings
• Provide enhanced functionality based on your previous interactions
• Personalise content where appropriate

Legal basis: These cookies may be set based on legitimate interests for core functionality, though consent may be required for certain functionality enhancements.

Targeting and Advertising Cookies (if applicable)

Currently, Prime Care Wellness Ltd does not use advertising or targeting cookies on our website. Should this change in future, we will update this policy accordingly and obtain appropriate consent.

If we were to implement advertising cookies, they would:

• Track your browsing activity across websites
• Build a profile of your interests
• Deliver advertisements relevant to your interests
• Measure advertising campaign effectiveness

Legal basis: Advertising cookies always require explicit consent before being set.

4. Specific Cookies Used on Our Website

Below is information about specific cookies that may be used on our website:

Cookie Name	Purpose	Type	Duration
session_id	Maintains your session across pages	Strictly Necessary	Session
cookie_consent	Remembers your cookie preferences	Strictly Necessary	12 months
_ga	Google Analytics - distinguishes users	Analytics	2 years
_gid	Google Analytics - distinguishes users	Analytics	24 hours

Note: The specific cookies used may vary depending on your interactions with the website and the services you access.

5. Third-Party Cookies

Our website may use services provided by third parties, which may set their own cookies. We do not control these third-party cookies, and they are governed by the privacy policies of the respective third parties.

Potential Third-Party Services:

Google Analytics

We may use Google Analytics to analyse website usage. Google Analytics uses cookies to collect information about how visitors interact with our website. This information is used to compile reports and help us improve our website. The information is collected in an anonymous form, including the number of visitors, where visitors come from, and the pages they visit.

Google's privacy policy: https://policies.google.com/privacy

Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

Payment Processors

If you make payments through our website, the payment processor may set cookies to facilitate secure transaction processing. These cookies are essential for payment security and are governed by the payment processor's privacy policy.

6. Managing and Controlling Cookies

You have several options for managing cookies:

6.1 Browser Settings

Most web browsers allow you to control cookies through browser settings. You can typically:

• View what cookies are stored and delete them individually or all at once
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies completely
• Delete all cookies when you close your browser

How to access cookie settings in common browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Microsoft Edge: Settings > Privacy, search, and services > Cookies and site permissions

For detailed instructions specific to your browser, please consult your browser's help documentation or visit www.allaboutcookies.org.

6.2 Impact of Disabling Cookies

Please note that disabling or deleting cookies may affect your experience on our website. Specifically:

• Some features may not function properly
• You may need to re-enter information or preferences more frequently
• Certain pages or functions may be inaccessible
• Website performance may be reduced

Strictly necessary cookies are essential for basic website functionality. If you block these cookies, we cannot guarantee that our website will function properly.

6.3 Cookie Consent Management (if applicable)

Where required, we may implement a cookie consent management tool that allows you to control which categories of cookies you consent to. This tool typically appears when you first visit our website and allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences by cookie category
• Review and change your preferences at any time

7. Other Tracking Technologies

In addition to cookies, our website may use other tracking technologies:

Web Beacons (Pixel Tags)

Web beacons are tiny graphics with unique identifiers embedded in web pages or emails. They are used to track page views, email opens, and user behaviour. Web beacons are often used in conjunction with cookies.

Local Storage

HTML5 local storage allows websites to store data locally on your device. Unlike cookies, local storage data does not expire and is not automatically sent to the server with every request. We may use local storage to enhance website performance and user experience.

Server Logs

Our web servers automatically collect certain information such as IP addresses, browser types, operating systems, and pages visited. This information is used for system administration, security purposes, and to analyse website usage trends.

8. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals, but we respect your privacy choices and provide cookie management options as described above.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect data from children under 18 through cookies or other tracking technologies. If you believe a child has provided information through our website, please contact us immediately.

10. International Data Transfers

Some third-party services we use (such as analytics providers) may process cookie data on servers located outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

11. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our cookie usage, legal requirements, or business practices. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Significant changes will be communicated via our website. We encourage you to review this policy regularly to stay informed about how we use cookies.

12. Questions and Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

For information about how we process personal data more generally, please see our Privacy Policy. For terms governing use of our website and services, please see our Terms and Conditions.