Contact Prime Care Wellness Ltd

We welcome enquiries from prospective clients, existing clients, healthcare professionals, and organisations interested in our corporate wellness services. Whether you wish to book an appointment, ask questions about our services, discuss practitioner qualifications, or obtain information about pricing and availability, we are here to assist you.

Our team strives to respond to all contact promptly and professionally. We typically respond to telephone messages and email enquiries within one working day during normal business hours. For urgent appointment requests, telephone contact is recommended as this usually allows for faster response and scheduling.

Our Contact Details

Business Hours

Prime Care Wellness Ltd operates the following business hours:

• Monday to Friday: 9:00 AM - 7:00 PM
• Saturday: 10:00 AM - 4:00 PM
• Sunday: Closed

Appointment times may be available outside standard business hours by prior arrangement, subject to practitioner availability. Please enquire if you require appointments at specific times that fall outside our regular schedule.

We are closed on UK public holidays. Advance notice of holiday closures is provided on our website and via telephone message where applicable. Emergency contact information is not provided as we do not offer emergency medical services.

Contact Form

You may use the form below to send us a message. Please provide accurate contact information so we can respond to your enquiry. All information submitted through this form is handled in accordance with our Privacy Policy and UK data protection regulations.

Full Name *

Email Address *

Telephone Number

Subject * Please select... Appointment Booking Service Enquiry Existing Client Enquiry Corporate Wellness Enquiry General Enquiry Complaint or Feedback

Message *

Preferred Contact Method Email Telephone Either

* Required fields. By submitting this form, you consent to Prime Care Wellness Ltd processing your personal data for the purpose of responding to your enquiry, in accordance with our Privacy Policy. Your data will not be used for marketing purposes without your separate consent.

What to Include in Your Enquiry

To help us respond effectively to your enquiry, please consider including the following information where relevant:

For Appointment Bookings:

• Which service you are interested in
• Whether this would be your first visit or a follow-up appointment
• Your preferred days and times for appointments
• Any specific requirements or considerations we should be aware of
• Whether you have any questions about the service before booking

For Service Enquiries:

• What you hope to achieve through holistic therapy
• Any relevant health background or considerations
• Questions about specific treatments or approaches
• Enquiries about practitioner qualifications or experience
• Pricing and package information requests

For Corporate Enquiries:

• Size of your organisation and number of employees
• Type of workplace wellness services you are interested in
• Whether services would be on-site or at our centre
• Preferred timing and frequency of wellness activities
• Budget parameters and approval processes

Response Times and Communication

Prime Care Wellness Ltd aims to provide timely, professional responses to all communications. Our standard response timeframes are:

• Telephone calls during business hours: Immediate response or same-day callback if line is engaged
• Telephone messages: Response within one working day
• Email enquiries: Response within one working day
• Contact form submissions: Response within one working day
• Postal correspondence: Response within five working days of receipt

During periods of high demand or holiday periods, response times may be slightly extended. We appreciate your patience and will endeavour to respond as promptly as possible. If your enquiry is time-sensitive, please indicate this clearly in your message.

Directions and Accessibility

Prime Care Wellness Ltd is located at Suite 3, Harmony House, Baker Street, Bristol, BS1 5QA. Our premises are situated in Bristol city centre with convenient access to public transport and nearby parking facilities.

By Public Transport:

Bristol city centre is well-served by bus routes from across the city and surrounding areas. The nearest major bus stops are within a short walk of our premises. Bristol Temple Meads railway station is approximately 1.5 miles from our location and can be reached by taxi, bus, or on foot in approximately 20-25 minutes.

By Car:

Several public car parks are located within walking distance of our premises. On-street parking is limited and subject to restrictions, so we recommend using nearby car park facilities. Please allow extra time for parking, particularly during peak hours.

Accessibility:

We are committed to ensuring our services are accessible to all clients. If you have specific accessibility requirements, mobility considerations, or need any particular arrangements to access our premises or receive treatment comfortably, please inform us when booking. We will do our best to accommodate your needs and ensure you can benefit from our services.

Booking Policies

When booking appointments with Prime Care Wellness Ltd, please be aware of the following policies:

Cancellation and Rescheduling:

We require at least 24 hours' notice for appointment cancellations or rescheduling. This allows us to offer the time slot to other clients and minimises disruption to practitioner schedules. Cancellations made with less than 24 hours' notice, or failure to attend scheduled appointments without prior notice, may result in a cancellation fee. Full details are provided in our Terms and Conditions.

Late Arrival:

Please arrive a few minutes before your scheduled appointment time. Late arrival may result in shortened treatment time to avoid delays for subsequent clients. If you anticipate being late, please telephone to inform us. Depending on circumstances and the practitioner's schedule, we may be able to accommodate a slight delay, but this cannot be guaranteed.

New Client Information:

All new clients are required to complete a consultation form and health questionnaire before their first treatment. This can be completed online in advance (upon booking confirmation) or in person before your first appointment. Please allow additional time for this process during your first visit.

Privacy and Confidentiality

All communication with Prime Care Wellness Ltd is treated as confidential. Personal information provided through telephone, email, contact forms, or consultation processes is handled in strict accordance with UK GDPR and data protection legislation. We maintain comprehensive security measures to protect your personal data and will never share your information with third parties without your explicit consent, except where required by law.

Detailed information about how we collect, use, store, and protect personal data can be found in our Privacy Policy. If you have questions or concerns about data protection, please raise these when you contact us or reference our Privacy Policy for comprehensive information.

Complaints and Feedback

Prime Care Wellness Ltd is committed to providing high-quality, professional services. However, we recognise that occasionally things may not meet your expectations. If you have a complaint, concern, or feedback about any aspect of our service, we want to hear from you.

Complaints can be submitted by telephone, email, or using the contact form above (select "Complaint or Feedback" as your subject). All complaints are taken seriously and will be investigated thoroughly. We aim to acknowledge complaints within two working days and provide a full response within ten working days.

Our complaints procedure is designed to ensure fair, prompt, and appropriate resolution of any issues. Full details of our complaints handling process are available upon request and outlined in our Terms and Conditions.

Positive feedback is also welcome and helps us understand what we are doing well. Client testimonials and feedback contribute to continuous improvement of our services and support our practitioners' professional development.

Professional Partnerships and Referrals

We welcome enquiries from healthcare professionals, complementary therapy practitioners, and organisations interested in professional collaboration or referral partnerships. If you are a GP, physiotherapist, counsellor, or other healthcare provider wishing to refer clients to our services, or if you are interested in collaborative working arrangements, please contact us to discuss how we might work together in the best interests of clients.

Prime Care Wellness Ltd operates with professional integrity and is committed to collaborative, client-centred care that respects professional boundaries and enhances client outcomes.